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    Complaint settlement

    General
    We do our utmost best to deliver our products and services well. Unfortunately, a product may appear to be incorrect, and we understand how annoying this may be.

    Do you have a complaint? It is wise to let us know as soon as possible. Preferably as clearly and completely as possible. You can, among other things, use our contact form or send an e-mail to [email protected] Complaints will be answered within 14 days from the date of receipt. If a complaint requests a longer processing time, you will receive a response message within 14 working days of receipt and an expectation if you can expect a more comprehensive response.

    Should the above not lead to a solution, it is possible to report your dispute for mediation via www.keurmerk.info/Home/Klacht.

    In addition, it is also possible for consumers in the European Union to report complaints through the European Commission's Online Dispute Resolution (ODR) platform. This ODR platform can be found here.

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