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Complaint settlement

General
We do our utmost best to deliver our products and services well. Unfortunately, a product may appear to be incorrect, and we understand how annoying this may be.

Do you have a complaint? It is wise to let us know as soon as possible. Preferably as clearly and completely as possible. You can, among other things, use our contact form or send an e-mail to info@gameland-groningen.nl. Complaints will be answered within 14 days from the date of receipt. If a complaint requests a longer processing time, you will receive a response message within 14 working days of receipt and an expectation if you can expect a more comprehensive response.

Should the above not lead to a solution, it is possible to report your dispute for mediation via www.keurmerk.info/Home/Klacht.

In addition, it is also possible for consumers in the European Union to report complaints through the European Commission's Online Dispute Resolution (ODR) platform. This ODR platform can be found here.